eliosonic.com is committed to providing our customers with top-quality Music and Audio Equipment. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please read our Return and Refund Policy below.

Returns

If you wish to return an item, please email us to request a return within 30 days of receiving your order. Please include your order number and the reason for the return in your email.

Refunds

Once we receive your return request, we will provide you with instructions on how to return the item. Customers are responsible for the return shipping costs unless otherwise agreed upon. Refunds will be issued once we have received the returned item and confirmed its condition.

Conditions for Returns
  • Items must be in their original packaging and in unused condition.
  • Customers must return the item within 30 days of requesting the return.
  • We reserve the right to refuse returns that do not meet these conditions.
Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly.

Non-Returnable Items

Some items are non-returnable due to hygiene reasons or copyright restrictions. These items will be clearly marked as non-returnable on the product page.

Contact Us

please contact us at: [email protected]